Service Excellence

Service Excellence logo

Suzan Heitman Oster is the proud recipient of the Service Excellence Award for 2016 and 2017.

At Royal LePage Terrequity, our agents have a mission to deliver real estate brokerage services of the highest quality, value and integrity – we call it Service Excellence. In order to achieve Service Excellence, our clients provide us with critical feedback to help us benchmark our efforts for quality and value of the services that we are providing.

Unfortunately talk is cheap, too many agents promise the world, and provide substantially less. Our goal at Royal LePage Terrequity is not only to provide award-winning service but to put the clients back in charge of the home buying/selling process through our Service Guarantee. If you are not satisfied with our services, you can cancel your agreement. Service Excellence Guarantee is accomplished in three distinct steps:

  1. We listen and identify our clients’ needs
  2. Together, we agree on our written Service Standards – Our Service Guarantee
  3. You, the client, confidentially evaluate us online to give us feedback on how we performed as per our Services Guarantee

Receiving our client feedback, whether good or bad, is a critical part of providing superior service. This client feedback is used to help us do our job better and provide data for our top representative award – The Service Excellence Award.